Refund policy

This policy outlines the warranty and replacement terms for digital subscriptions purchased through our service. Please read these terms carefully before completing your order.

1. Strict No-Return Policy & Service Guarantee

• All Sales Final: Due to the intangible, instant nature of digital credentials and subscription activations, we do not accept returns or offer standard refunds once access has been delivered.

• Authenticity Guarantee: We exclusively deliver genuine, paid, and stable subscriptions.

2. Disruption & Revocation Handling (24–48 Hour Window)

If a subscription is unexpectedly revoked, cancelled, or terminated by the original platform/owner website prior to its scheduled expiration:

1. Mandatory Reporting: Contact support immediately with your Order ID and an unedited screenshot of the access issue.

2. Replacement Protocol: Our technical team will inspect the account and issue a verified replacement within 24 to 48 hours.

3. Resolution & Refund Criteria

A partial refund is only considered if our team is unable to provide a working replacement or solution within the designated resolution window, subject to the following strict conditions:

Subscription Status at Time of Issue	Resolution Available
Less than 50% of the period passed (and reported within 6 months of purchase)	50% Partial Refund (issued only if a replacement cannot be provided)
50% or more of the period passed	Replacement Only (No refund option under any circumstance)
Issue caused by buyer (rule violation, unauthorized sharing, password change)	Void (No replacement, no refund)

4. Non-Refundable Conditions

No replacements or refunds will be granted under the following circumstances:

• Change of Mind: Discontinuing use of the service or deciding you no longer need the subscription.

• Buyer Negligence: Modifying account recovery details, sharing logins, or violating the host platform’s terms of service.

• Delayed Reporting: Issues reported after the subscription's active validity period has completely expired.

• Third-Party Internet/Device Incompatibility: Issues stemming from local device failure, ISP restrictions, or unsupported regions on the buyer's end.

5. Claim Procedure

To file a warranty claim:

1. Contact our support channel with your Order ID and the email linked to your purchase.

2. Allow up to 24 to 48 hours for account verification and replacement processing.

3. If an approved replacement cannot be supplied and your order qualifies for a 50% refund based on the criteria above, the balance will be returned via your original payment method.

To report issue, you can contact us at theneurotronix@gmail.com.